Job Description
Launch your IT career with TechSolutions Inc.! We're seeking enthusiastic Entry-Level Help Desk Support Specialists in Santa Ana, CA. No prior experience required – we provide comprehensive training to transform your passion for technology into professional expertise. Join our dynamic team and become the go-to problem solver for our clients' technical challenges while growing your skills in a supportive environment.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all support interactions using our ticketing system (Zendesk)
- Escalate complex issues to senior engineers with detailed troubleshooting notes
- Conduct remote device setups and user account management
- Develop knowledge base articles for common technical solutions
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy (Windows/Mac OS, internet browsers)
- Customer service mindset with strong verbal communication skills
- Ability to learn technical concepts quickly through training
- Patience and problem-solving aptitude
- Must pass background check and drug screening