Job Description
Launch your IT career with TechSolutions Inc.! We're seeking motivated individuals with no prior experience to join our award-winning help desk team in Madison. As an entry-level specialist, you'll receive comprehensive training and mentorship to become a trusted technical resource for our clients. Enjoy competitive benefits, flexible scheduling, and a supportive environment where your growth is prioritized. If you're passionate about problem-solving and eager to learn, this is your perfect starting point in the tech industry!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve user problems related to Windows/macOS, printers, and network connectivity
- Document all interactions and solutions in our ticketing system with precision
- Collaborate with senior technicians on complex escalations
- Conduct remote system installations and configurations
- Deliver exceptional customer service with patience and professionalism
- Participate in ongoing training to expand technical knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and critical thinking abilities
- Excellent communication and interpersonal skills
- Basic familiarity with computer hardware/software (training provided)
- Ability to multitask in a fast-paced environment
- Customer service mindset with empathy for end-users
- Reliable transportation and punctuality
- Willingness to obtain CompTIA A+ certification within 6 months