Job Description
Launch your IT career with no prior experience! TechForward Solutions is seeking motivated Entry-Level Help Desk Support Specialists in Sacramento. We provide comprehensive training and career growth opportunities in a dynamic tech environment. Join our team to deliver exceptional customer service and technical support to enterprise clients.
Responsibilities
- Resolve Tier 1 technical issues via phone, email, and remote support
- Diagnose hardware/software problems using ticketing systems
- Document all interactions and solutions in CRM databases
- Escalate complex issues to senior engineers
- Conduct basic system configurations and installations
- Provide user training on standard software applications
- Maintain accurate inventory of IT assets
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and communication skills
- Ability to learn technical concepts quickly
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work
- Willingness to complete company certification training