Job Description
Launch your IT career with TechSupport Solutions! We're seeking motivated individuals in El Paso, TX to join our award-winning help desk team. No experience required – we'll train you to become a tech hero! Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. If you're passionate about problem-solving and helping others, this is your golden ticket into the tech industry.
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Troubleshoot and resolve network connectivity, OS, and application problems
- Document cases accurately in our ticketing system (ServiceNow)
- Escalate complex issues to senior engineers with detailed context
- Deliver exceptional customer service with patience and empathy
- Conduct remote system diagnostics and configurations
- Participate in ongoing training to expand technical expertise
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy (Windows, Office Suite, internet navigation)
- Strong communication and problem-solving skills
- Customer service mindset with a can-do attitude
- Ability to learn technical concepts quickly
- Comfortable working in a fast-paced environment
- Valid Texas driver's license (for occasional on-site support)
- Must pass background check and drug screening