Job Description
Launch your IT career with our comprehensive paid training program for Help Desk Support Specialists! We're seeking motivated individuals in Indianapolis to join our dynamic team and gain hands-on experience in technical troubleshooting, customer service, and system administration. No prior experience required – we provide everything you need to succeed.
Our 8-week paid training covers industry certifications, soft skills development, and real-world scenarios. Upon completion, you'll transition into a full-time role with competitive benefits, growth opportunities, and a supportive work culture. Join us in building the future of tech support in Indianapolis!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Document and resolve customer tickets via phone, email, and chat
- Install, configure, and maintain desktop/laptop systems
- Collaborate with senior engineers on complex problem-solving
- Train end-users on company applications and best practices
- Monitor system performance and escalate critical issues
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows OS
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work in a fast-paced environment
- Willingness to obtain CompTIA A+ certification during training
- Reliable transportation to our Indianapolis facility