Job Description
Join our dynamic IT team as an Entry-Level Help Desk Specialist! We're seeking motivated individuals with a passion for technology and customer service to provide critical support to our clients. No prior experience is required – we provide comprehensive training to launch your career in IT. This role offers growth opportunities, competitive benefits, and a collaborative work environment in the heart of Louisville.
Our ideal candidate thrives in fast-paced settings, enjoys solving problems, and possesses excellent communication skills. You'll be the first point of contact for technical issues, ensuring seamless operations for our users. If you're ready to start your tech journey with a forward-thinking company, apply today!
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all interactions and solutions using our ticketing system
- Escalate complex issues to senior technicians with detailed incident reports
- Install and configure hardware/software per company standards
- Train users on new technologies and best practices
- Maintain accurate inventory of IT assets
- Collaborate with cross-functional teams to improve service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and peripherals
- Exceptional customer service and communication skills
- Strong problem-solving abilities with analytical thinking
- Ability to work independently and as part of a team
- Willingness to learn new technologies through our training program
- Proficiency with Microsoft Office suite
- Valid driver's license and reliable transportation