Job Description
Launch your IT career with TechSupport Pro! We're seeking passionate individuals for our Entry-Level Help Desk Specialist role in Indianapolis. No experience needed – we provide comprehensive training to transform your enthusiasm into professional expertise. Join our award-winning team and become the hero behind seamless user experiences.
What We Offer:
- Free industry certification training
- Mentorship from senior engineers
- Clear career advancement paths
- Modern tech environment with cutting-edge tools
- Competitive benefits package
Perfect for recent graduates, career changers, or tech enthusiasts ready to build their skills in a supportive environment. Apply today and start your journey in IT!
Responsibilities
- Provide first-line technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Create and maintain detailed service documentation
- Escalate complex issues to Tier 2 engineers with clear context
- Train users on basic system operations and security protocols
- Monitor ticket queues and maintain SLA compliance
- Participate in weekly tech skills workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and internet navigation skills
- Exceptional customer service mindset
- Strong problem-solving and communication abilities
- Willingness to learn technical concepts quickly
- Ability to work independently and in team environments
- Reliable transportation to our downtown office
- No prior IT experience required – training provided