Job Description
Join our dynamic team immediately as an IT Support Specialist in Charlotte, NC! We're seeking a tech-savvy professional to deliver exceptional IT services and drive digital transformation. This urgent opening offers competitive compensation, growth opportunities, and the chance to make an immediate impact. Apply today to join our innovative company culture!
Responsibilities
- Provide Level 1-2 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 enterprise environments
- Administer Active Directory and cloud-based systems (O365, Azure)
- Document IT processes and maintain service desk tickets
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity best practices and incident response protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with diagnostic tools
- Excellent customer service and communication abilities
- Experience with ITIL processes and service desk software
- Ability to work flexible hours during system upgrades