Job Description
Join TechFlow Solutions' award-winning IT team as we revolutionize digital infrastructure for Philadelphia's leading enterprises. We're seeking an energetic Senior IT Support Specialist to deliver exceptional technical assistance to our diverse client base. This hybrid role combines on-site troubleshooting with remote system management, offering rapid career advancement in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses deep technical expertise, and excels at translating complex IT concepts for non-technical stakeholders. Enjoy comprehensive benefits, ongoing certification opportunities, and the chance to work with cutting-edge technologies while making tangible impact.
Responsibilities
- Provide Tier 3 technical support for 200+ users across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud infrastructure (Azure/O365)
- Deploy and maintain security protocols including endpoint protection and network monitoring
- Lead hardware/software lifecycle management and asset inventory
- Document SOPs and create knowledge base articles for internal teams
- Collaborate with vendors to resolve escalated technical issues
- Conduct quarterly IT training sessions for staff
Qualifications
- 5+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in network troubleshooting (TCP/IP, DNS, DHCP)
- Proficient with ServiceNow ticketing system and ITIL methodologies
- Strong background in virtualization (VMware/Hyper-V) and backup solutions
- Excellent written/verbal communication skills
- Ability to lift 30lbs for equipment maintenance
- Valid Pennsylvania driver's license for occasional site visits