Job Description
We are seeking a highly skilled and dedicated IT Support Technician to join our dynamic team in Arlington, Texas. Due to rapid business growth, we are urgently hiring a proactive problem-solver to manage our internal technical infrastructure and provide exceptional support to our employees. If you have a passion for technology and a knack for troubleshooting, we want to hear from you today.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Professional development and certification reimbursement.
- A collaborative and fast-paced work environment.
Key Responsibilities:
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and ticketing systems to resolve hardware and software issues efficiently.
- Perform desktop support including OS installation, application configuration, and troubleshooting network connectivity.
- Maintain and update the company asset inventory, ensuring all hardware is properly tagged and documented.
- Assist in the deployment of new workstations and peripherals to ensure minimal downtime for the organization.
- Collaborate with the network engineering team to implement security patches and software updates.
- Train end-users on new software tools and IT best practices to improve overall productivity.
- Document all technical issues and resolutions in the IT Service Management (ITSM) system.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field (Bachelor's degree preferred).
- 1-3 years of professional experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Microsoft Windows, Active Directory, and Office 365.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage a high volume of support tickets in a fast-paced environment.
- CompTIA A+ certification is a significant plus.