Job Description
Are you a tech-savvy problem solver ready to make an impact?
Apex Systems is seeking a dynamic IT Support Specialist to join our premier client in the heart of Seattle. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional technical support to a diverse user base.
In this role, you will be the first point of contact for our internal employees, ensuring seamless access to technology resources. If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work with cutting-edge technology and a collaborative team.
- Flexible work arrangements and professional development opportunities.
Don't miss your chance to advance your career in one of the nation's top tech hubs. Apply today!
Responsibilities
- Tier 2/3 Support: Provide advanced technical troubleshooting and resolution for hardware, software, and network issues via phone, email, and remote access tools.
- Desktop Management: Manage user account lifecycles, including provisioning, maintenance, and security access.
- Hardware & Peripherals: Install, configure, and repair workstations, printers, and mobile devices (laptops, tablets, smartphones).
- Network & Security: Assist with maintaining local area networks (LAN), wireless networks, and enforcing IT security policies.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation in the ticketing system.
- Vendor Coordination: Liaise with third-party vendors for service requests and hardware maintenance.
Qualifications
- Experience: Minimum of 3-5 years of experience in IT Help Desk or Technical Support roles.
- Certifications: CompTIA A+ or Network+ certification is highly preferred.
- Technical Skills: Strong knowledge of Microsoft Windows 10/11, Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to translate technical jargon into plain English.
- Problem Solving: Proven ability to diagnose complex issues and implement effective solutions efficiently.
- Education: Associate degree in Computer Science, Information Technology, or equivalent work experience.