Job Description
We are seeking a skilled IT Support Specialist to join our dynamic team in San Diego. This is an immediate hire opportunity for a proactive professional who is passionate about solving technical challenges and delivering exceptional service to our employees.
As part of our IT team, you will serve as the primary point of contact for all technology-related inquiries, ensuring our business operations continue without interruption.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage user accounts, permissions, and security access within Active Directory.
- Configure and troubleshoot laptops, printers, mobile devices, and peripherals.
- Maintain and update the inventory of IT assets and software licenses.
- Collaborate with vendors to resolve complex technical problems and service outages.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- Associate degree in Information Technology, Computer Science, or equivalent work experience.
- CompTIA A+ Certification or equivalent technical training.
- Proven experience in a Help Desk or IT Support role.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent troubleshooting skills and attention to detail.
- Ability to communicate complex technical concepts to non-technical users effectively.