Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? Apex Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Los Angeles. We pride ourselves on a culture of innovation, collaboration, and excellence, offering a hybrid work environment that balances flexibility with team connection.
In this pivotal role, you will be the first point of contact for our internal users, ensuring seamless technology operations. We value technical expertise paired with exceptional communication skills, as you will be the bridge between complex IT solutions and our diverse business units. If you are passionate about technology and eager to grow your career in a thriving tech hub, we want to hear from you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues via our ticketing system (ServiceNow/Zendesk).
- Perform hardware installations, configurations, and troubleshooting for desktops, laptops, printers, and peripherals.
- Manage user accounts, permissions, and security access within Active Directory and cloud environments.
- Collaborate with the cybersecurity team to maintain data integrity, patch management, and compliance standards.
- Conduct regular maintenance and health checks on workstations and servers to ensure optimal performance.
- Document technical procedures and user guides for the internal knowledge base.
- Assist in the deployment of new software and operating system updates across the organization.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Minimum of 2-3 years of proven experience in IT Help Desk or Technical Support roles.
- Certification such as CompTIA A+, Network+, or Security+ is highly preferred.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Microsoft Office 365 (SharePoint/Teams).
- Excellent verbal and written communication skills with a customer-first, empathetic approach.
- Ability to work independently as well as collaboratively within a fast-paced, team-oriented environment.