Job Description
Are you a tech-savvy problem solver looking to make an impact in the heart of Music City? CloudBridge Technologies is seeking a talented IT Support Specialist to join our growing team.
We pride ourselves on delivering seamless technology solutions to our diverse client base. As an IT Support Specialist, you will be the critical link between our users and our IT infrastructure, ensuring productivity and satisfaction across the board. This role offers a hybrid work environment and the chance to work with cutting-edge technologies.
Join us and help us build the future of IT support in Nashville!
Responsibilities
- Provide exceptional Tier 1 and Tier 2 technical support via phone, email, and remote desktop tools (e.g., TeamViewer, LogMeIn).
- Diagnose and resolve complex hardware and software issues, including printer malfunctions, laptop configurations, and network connectivity problems.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of all devices and software licenses.
- Configure and troubleshoot Microsoft 365, Active Directory, VPN access, and remote access protocols.
- Assist in the deployment, imaging, and maintenance of new workstations and peripherals.
- Document all technical tickets, incidents, and resolutions in our Service Desk management system (e.g., Jira, ServiceNow).
- Conduct user training sessions on new software applications and security best practices.
Qualifications
- High School diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field is preferred.
- CompTIA A+ or Network+ certification is highly desirable.
- Minimum of 2-3 years of professional experience in IT Help Desk or Technical Support roles.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and Google Workspace.
- Experience with ticketing systems and remote support software.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple tasks and work independently in a fast-paced environment.