Job Description
We are seeking a skilled and proactive IT Support Specialist to join our growing team in Boston, MA. This is an urgent hire opportunity for a dedicated professional who thrives in a fast-paced, collaborative environment.
In this role, you will serve as the primary point of contact for all IT-related inquiries, ensuring our employees have the technical resources they need to succeed. You will work with a modern tech stack and contribute to a culture of innovation and excellence.
Why Join Us?
- Urgent Hiring: Start immediately with a competitive compensation package.
- Growth Opportunities: Clear pathways for career advancement within a leading tech firm.
- Modern Infrastructure: Work with the latest hardware and cloud technologies.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and remote desktop tools.
- Diagnose and resolve hardware and software issues, including printers, workstations, and mobile devices.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Assist with software deployments, patch management, and system updates.
- Document all incidents, resolutions, and procedures in the helpdesk ticketing system.
- Collaborate with the network engineering team to improve system reliability and performance.
- Onboard new employees and conduct IT security training sessions.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- 1-3 years of professional experience in IT Support or Help Desk roles.
- Strong knowledge of Microsoft Windows 10/11, Microsoft 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a dynamic environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.