Job Description
Are you a problem solver who thrives in a dynamic environment? Sunset Valley Technologies is seeking a skilled and customer-focused IT Support Specialist to join our growing team in El Paso, Texas. We are dedicated to providing top-tier technical support that empowers our employees and clients to succeed.
In this pivotal role, you will serve as the bridge between our technology infrastructure and end-users. We are looking for someone with a proactive mindset, a deep understanding of Windows ecosystems, and a passion for delivering exceptional service.
Why You'll Love Working Here:
- Competitive Compensation: A salary range of $55k-$75k based on experience.
- Comprehensive Benefits: Medical, dental, vision, and 401(k) matching.
- Modern Tools: Work with the latest hardware and software in a hybrid-friendly environment.
- Career Growth: Clear pathways to senior administration and engineering roles.
Join us in El Paso and be part of a team that values technical excellence and innovation.
Responsibilities
- End-User Technical Support: Provide tier 2 support for hardware (laptops, desktops, printers) and software issues, including Active Directory, Microsoft Office 365, and browser troubleshooting.
- System Administration: Manage user accounts, reset passwords, and enforce security protocols. Assist in the maintenance of Windows Server environments.
- Network Troubleshooting: Diagnose and resolve local area network (LAN) connectivity issues and assist with wireless network configurations.
- Asset Management: Maintain accurate inventory of IT assets, including hardware provisioning, disposal, and tracking.
- Help Desk Operations: Handle incoming support tickets via phone and email, prioritizing issues based on business impact and SLAs.
- Software Deployment: Support the deployment of updates and patches using tools such as SCCM or Intune.
- Documentation: Create and maintain detailed technical documentation, runbooks, and change logs.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Certification: CompTIA A+ or Network+ certification is strongly preferred.
- Experience: 2-4 years of experience in IT support, help desk, or technical support roles.
- Technical Skills: Proficiency in Windows 10/11, Microsoft Office Suite, and knowledge of basic network topology (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Problem Solving: Strong analytical thinking with a focus on root cause analysis.
- Soft Skills: A customer-centric attitude and the ability to work both independently and collaboratively within a team.