Job Description
Join TechCorp Solutions as an IT Support Specialist in the heart of Chicago! We're seeking a tech-savvy professional to deliver exceptional technical support to our dynamic team. In this role, you'll be the backbone of our IT infrastructure, ensuring seamless operations and user satisfaction. With competitive compensation and growth opportunities, this is your chance to elevate your career in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Deploy and manage Windows 10/11 enterprise environments
- Administer Active Directory, Azure AD, and cloud services
- Implement cybersecurity protocols and data protection measures
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Lead IT projects including system upgrades and migrations
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Microsoft 365 and cloud infrastructure (Azure/AWS)
- Strong troubleshooting skills for Windows/Linux environments
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Bachelor's degree in Computer Science or related field preferred