Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain desktop/laptop systems and mobile devices
- Monitor system performance and implement security protocols
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Train employees on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and cloud services
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent problem-solving and communication skills
- Ability to work independently and prioritize tasks