Job Description
Join our dynamic IT team in Detroit and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This is an immediate hire opportunity for a tech-savvy professional who thrives in fast-paced environments and loves solving complex challenges. Enjoy competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technology in a collaborative culture.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and access controls across enterprise systems
- Diagnose and resolve complex system issues with minimal downtime
- Deploy and maintain security protocols including endpoint protection and VPNs
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and cloud services
- Experience with helpdesk systems (ServiceNow, Jira Service Desk)
- Strong diagnostic skills for hardware troubleshooting
- Excellent communication and customer service abilities
- Ability to prioritize tasks and manage multiple incidents simultaneously