Job Description
Join our cutting-edge IT team in Phoenix and become the backbone of our organization's digital infrastructure. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing workforce. As a key member of our operations team, you'll ensure seamless system functionality while troubleshooting complex hardware/software issues in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with industry-leading technologies.
Our Phoenix headquarters offers modern facilities, flexible work options, and a culture that values innovation and work-life balance. If you're ready to accelerate your career in IT and make an immediate impact, we encourage you to apply today.
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues including Windows/Mac OS, Microsoft 365, and cloud applications
- Implement security protocols and conduct regular system vulnerability assessments
- Manage user accounts, permissions, and access controls across organizational systems
- Document technical procedures and create knowledge base articles for team reference
- Collaborate with vendors for hardware procurement and service-level agreements
- Train employees on cybersecurity best practices and new technology implementations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and endpoint management tools
- Strong knowledge of Windows 10/11, macOS, and virtualization technologies
- Excellent troubleshooting skills with experience in network diagnostics
- Customer service mindset with ability to communicate technical concepts clearly
- Experience with ITIL processes and service desk ticketing systems
- Ability to work independently and prioritize tasks in a fast-paced setting