Job Description
Join TechSolutions Inc., a leading IT services provider, as an IT Support Specialist. We're seeking a dedicated professional to deliver exceptional technical support to our growing client base in the Austin area. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Why Join Us?
- Modern office with cutting-edge technology
- Health insurance, 401(k) matching, and paid time off
- Ongoing training and certification opportunities
- Casual dress code and flexible work arrangements
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via ticketing system
- Install, configure, and maintain computer systems and networks
- Document technical procedures and maintain asset inventories
- Train end-users on new technologies and best practices
- Collaborate with senior engineers on complex infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in Windows OS, Active Directory, and cloud services
- Strong troubleshooting skills with network connectivity issues
- Excellent customer service and communication abilities
- Valid Texas driver's license for occasional client site visits