Job Description
Join our dynamic IT team in the heart of San Jose's tech hub! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. As a key member of our operations, you'll ensure seamless system performance and user satisfaction while collaborating with cross-functional teams in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments including Active Directory and endpoint management
- Monitor and maintain cloud infrastructure (AWS/Azure) and SaaS applications
- Document IT processes and create user training materials
- Lead incident response and disaster recovery initiatives
- Optimize IT asset lifecycle management and vendor relationships
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field
- Excellent troubleshooting and communication skills