Job Description
Join our dynamic team at Innovatech Solutions, where cutting-edge technology meets vibrant Miami culture! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you thrive solving complex challenges and empowering users through technology, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols across Windows/macOS environments
- Deploy and maintain endpoint security solutions including antivirus and encryption tools
- Diagnose and resolve system performance issues through proactive monitoring
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Conduct employee training on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for cloud services (O365, Azure)
- Experience with ServiceNow or ITSM platforms
- Excellent communication skills with technical and non-technical stakeholders
- Ability to prioritize tasks in fast-paced environments
- Valid Florida driver's license for occasional on-site visits