Job Description
Join our dynamic IT team at NexTech Solutions and enjoy the flexibility of weekly pay! We're seeking a passionate Help Desk Support Specialist to provide exceptional technical assistance to our Chicago-based clients. As a key member of our service desk team, you'll resolve hardware/software issues, deliver outstanding customer service, and contribute to our innovative tech environment. Enjoy competitive compensation with weekly direct deposits, comprehensive benefits, and opportunities for career growth in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1/2 technical support via phone, email, and remote access
- Manage service tickets using Zendesk and document solutions in knowledge base
- Install, configure, and maintain network infrastructure equipment
- Train users on new software and security protocols
- Collaborate with senior engineers on complex system issues
- Monitor system performance and implement preventative maintenance
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or similar certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for network connectivity issues
- Excellent written/verbal communication abilities
- Experience with service desk software (Zendesk preferred)
- Ability to work flexible hours including occasional on-call duties
- Bachelor's degree in Computer Science or related field preferred