Job Description
Join TechCare Solutions and enjoy the stability of weekly pay while launching your IT career in Louisville! We're seeking motivated Help Desk Support Specialists to deliver exceptional technical assistance to our growing client base. This contract position offers competitive hourly rates, flexible scheduling, and the opportunity to work with cutting-edge technologies. Perfect for tech-savvy individuals who thrive in dynamic environments and value consistent compensation.
Why Choose Us?
- Weekly pay for financial peace of mind
- Comprehensive training and certification opportunities
- Modern downtown Louisville office with free parking
- Collaborative team culture focused on growth
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document all interactions and resolutions in ticketing systems
- Install, configure, and maintain desktop/laptop equipment
- Collaborate with senior engineers on complex escalations
- Conduct user training for new software deployments
- Monitor system health and proactively address potential issues
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills with network diagnostics tools
- Excellent written and verbal communication abilities
- CompTIA A+ or Network+ certification preferred
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation