Job Description
Launch Your IT Career with Hands-On Training
We are looking for ambitious IT Support Trainees to join our dynamic team in Wichita, KS. If you have a passion for technology and a drive to learn, we offer the perfect environment to grow your skills and build a rewarding career.
As a Trainee, you will not just be fixing computers; you will be part of a technical team solving real-world business problems. We provide structured mentorship, professional development opportunities, and a clear path to senior IT roles.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network problems for internal employees efficiently.
- Provide End-User Support: Assist staff with technical inquiries via phone, email, and in-person to ensure minimal downtime.
- System Maintenance: Perform routine maintenance on servers, workstations, and peripherals to ensure optimal system performance.
- Network Assistance: Support the setup and configuration of local area networks (LAN) and wireless infrastructure.
- Document Solutions: Maintain accurate logs of technical issues, resolutions, and system configurations in the ticketing system.
- Hardware Deployment: Assist in the installation, setup, and inventory management of new IT equipment.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Technical Basics: Familiarity with computer components, operating systems (Windows/macOS), and peripheral devices.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex issues under pressure.
- Communication: Excellent verbal and written communication skills to interact effectively with diverse teams.
- Reliability: Ability to work full-time hours and adhere to a professional schedule.
- Enthusiasm: A genuine interest in learning new technologies and obtaining industry certifications.