Job Description
Join our dynamic team as an IT Support Trainee in Detroit and kickstart your career in technology! We're urgently seeking motivated individuals to provide exceptional technical support and learn enterprise-level IT systems. This accelerated training program combines hands-on experience with mentorship from industry experts. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in the heart of Detroit's tech corridor.
Responsibilities
- Diagnose and resolve hardware/software issues for end-users
- Install, configure, and maintain computer systems and networks
- Provide remote and on-site technical support via ticketing systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior IT staff on infrastructure projects
- Implement security protocols and data protection measures
- Train users on new technologies and system updates
Qualifications
- High school diploma or equivalent; technical certification preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service experience with a patient, approachable demeanor
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning