Job Description
Join our dynamic team immediately as an IT Support Specialist in Minneapolis! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is a high-impact role where you'll troubleshoot hardware/software issues, maintain network security, and provide seamless user support. If you're passionate about technology and thrive in fast-paced environments, apply now to make an immediate impact!
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS environments
- Manage Active Directory, cloud infrastructure (Azure/O365), and network security protocols
- Deploy and maintain hardware/software systems including imaging and patch management
- Deliver user training and create technical documentation for internal teams
- Collaborate with vendors to optimize IT infrastructure and service delivery
- Monitor system performance and implement preventive maintenance strategies
- Provide 24/7 on-call support for critical incidents (rotational schedule)
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expert-level proficiency in Windows 10/11, Active Directory, and network troubleshooting
- CompTIA A+/Network+ or equivalent industry certifications required
- Strong knowledge of cloud platforms (Microsoft Azure, Office 365)
- Experience with service desk tools (ServiceNow, Jira Service Management)
- Excellent communication skills and customer service aptitude
- Ability to prioritize tasks and manage multiple urgent requests
- Valid driver's license and willingness for occasional local travel