Job Description
Join our dynamic IT team and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical solutions to our Columbus-based clients. This critical role offers rapid career growth, competitive compensation, and the chance to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced settings and possess a passion for resolving complex technical challenges, we encourage you to apply immediately.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve system issues remotely and on-site across 100+ endpoints
- Implement security protocols and maintain compliance with industry standards
- Manage Active Directory, Azure AD, and cloud-based services (O365)
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware procurement and software licensing
- Support VoIP systems and mobile device management
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expert proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and remote desktop tools
- Excellent troubleshooting skills with hardware and software issues
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Strong communication skills and customer service orientation