Job Description
Join our dynamic IT team in sunny Tucson, AZ! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical solutions to our growing client base. This high-impact role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in a collaborative environment. If you thrive in fast-paced settings and excel at solving complex technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS systems and cloud applications
- Manage Active Directory, Office 365, and security protocols
- Document IT processes and maintain service desk ticket systems
- Collaborate with vendors for hardware/software procurement
- Conduct cybersecurity awareness training for staff
- Support VoIP systems and mobile device management
Qualifications
- 3+ years in IT support/help desk roles
- CompTIA A+/Network+ certifications required
- Expertise in Windows 10/11 and macOS troubleshooting
- Experience with ServiceNow or Jira ticketing systems
- Strong knowledge of TCP/IP networking fundamentals
- Ability to prioritize tasks in high-pressure situations
- Excellent written and verbal communication skills
- Valid Arizona driver's license for occasional off-site support