Job Description
Are you a tech-savvy problem solver looking for an urgent opportunity? Hawaii Tech Services is actively seeking a skilled Help Desk Support Specialist to join our team in the beautiful city of Honolulu, HI.
In this role, you will serve as the bridge between our employees and the technology they need to succeed. We pride ourselves on providing top-tier technical support and are looking for someone who is patient, detail-oriented, and passionate about resolving technical challenges efficiently.
Why Apply?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional growth and certification support.
- Work in a supportive, collaborative environment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and remote access.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Manage and maintain a high volume of IT tickets in our help desk system.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and peripherals.
- Assist with the deployment of new workstations and software updates.
- Document technical issues and resolutions in the knowledge base.
- Collaborate with senior IT staff to implement long-term technical solutions.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Minimum of 1-2 years of professional experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite and operating systems.
- Familiarity with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent verbal and written communication skills with a focus on customer service.
- Ability to explain complex technical concepts to non-technical users clearly.