Job Description
Join our dynamic IT team in Music City! Nashville Tech Solutions is urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This critical role offers the opportunity to troubleshoot hardware/software issues, optimize system performance, and become the go-to technical expert for our Nashville-based operations. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in one of America's fastest-growing tech hubs. Apply today and start making an immediate impact!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 150+ end-users
- Manage IT asset inventory and software deployment lifecycle
- Document incidents, solutions, and standard operating procedures
- Collaborate with network/security teams on escalated technical challenges
- Implement proactive monitoring to prevent system outages
- Train users on new technologies and security protocols
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator
- Expertise in Active Directory, Azure AD, and SCCM
- Strong troubleshooting skills for VPN, printers, and network connectivity
- Experience with ServiceNow or Jira ticketing systems
- Excellent communication and customer service abilities
- Ability to prioritize tasks in a fast-paced environment