Job Description
Join our award-winning IT team in Washington, DC as an IT Support Trainee and kickstart your career in technology! We're urgently seeking motivated individuals to join our dynamic environment where you'll receive hands-on training, mentorship from industry experts, and a clear path to becoming a full-fledged IT Specialist. This is your chance to work with cutting-edge technology while serving federal agencies and Fortune 500 clients in the nation's capital. Our comprehensive 6-month training program includes certifications, shadowing opportunities, and rotational assignments across IT infrastructure, cybersecurity, and user support. No prior experience required – we invest in raw talent and passion for technology!
Responsibilities
- Provide first-level technical support to 50+ users via phone, email, and in-person assistance
- Install, configure, and troubleshoot hardware (desktops, laptops, printers, peripherals)
- Manage software installations, updates, and license compliance
- Document technical issues and resolutions in our ITSM system
- Collaborate with senior engineers on network security protocols
- Participate in after-hours on-call rotation (1 week per month)
- Assist with asset management and inventory tracking
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic understanding of computer hardware and software concepts
- Excellent problem-solving and communication skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid driver's license (required for occasional client site visits)
- CompTIA A+ certification a plus (we provide training)
- US citizenship or permanent residency required (government contracts)
- Proficiency in Microsoft Office 365 and Windows 10/11