Job Description
Join our award-winning IT team as a Trainee and kickstart your tech career in Austin's booming tech scene! We're urgently seeking motivated individuals passionate about technology and customer service. No prior experience required – we provide comprehensive training and mentorship to transform you into a confident IT professional. Enjoy competitive pay, growth opportunities, and a supportive work environment in the heart of Austin.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist users with system troubleshooting and problem resolution
- Install, configure, and maintain desktop/laptop equipment
- Document support tickets and maintain knowledge base entries
- Collaborate with senior technicians on complex issues
- Participate in ongoing skills development and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of computer systems and networks
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning