Job Description
Join our dynamic IT team at NexusTech Solutions and become the backbone of our operations! We're urgently seeking a dedicated IT Support Specialist to resolve technical challenges, enhance system reliability, and deliver exceptional user experiences in our fast-paced Virginia Beach headquarters. This urgent opening offers immediate impact in a collaborative environment where your expertise will directly shape our digital infrastructure.
As a key member of our IT department, you'll work with cutting-edge technologies while supporting 200+ users across multiple departments. We value problem-solvers who thrive in high-pressure situations and are passionate about delivering seamless tech solutions. If you're ready to accelerate your career in a mission-critical role, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Deploy and maintain cloud infrastructure (Azure/O365) and on-premise servers
- Collaborate with cross-functional teams to resolve complex system outages
- Document IT processes, create knowledge base articles, and train end-users
- Monitor system health using tools like SolarWinds and ServiceNow
- Execute security audits and implement patch management best practices
Qualifications
- 3+ years of hands-on IT support experience with enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Active Directory, Group Policy, and Microsoft 365 administration
- Strong troubleshooting skills for hardware, network connectivity, and software conflicts
- Experience with ticketing systems (ServiceNow preferred) and ITIL processes
- Ability to prioritize tasks in high-pressure situations with minimal supervision
- Excellent communication skills for technical and non-technical stakeholders
- Relevant degree in Computer Science or related field preferred