Job Description
Join our dynamic tech team in NYC! TechFlow Solutions is urgently hiring an IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is a high-impact role for a proactive problem-solver ready to hit the ground running in New York's fast-paced tech scene. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a collaborative environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems across 500+ endpoints
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols including endpoint protection and access controls
- Document technical procedures and maintain accurate asset inventories
- Collaborate with vendors for hardware procurement and service escalations
- Train end-users on security best practices and new technology deployments
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA Network+ or Security+ certification (or equivalent)
- Proficiency in SCCM, Intune, or enterprise-level monitoring tools
- Strong troubleshooting skills for VoIP systems and network infrastructure
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills with ability to translate technical concepts
- Ability to work flexible hours including on-call rotation