Job Description
We're urgently hiring a talented IT Support Specialist to join our dynamic team in Memphis! As a key player in our technology infrastructure, you'll ensure seamless operations while solving complex technical challenges. This is your chance to make an immediate impact in a fast-paced environment with growth opportunities. Immediate start available!
Responsibilities
- Provide first-level technical support for hardware/software issues across 150+ users
- Manage Active Directory, network troubleshooting, and system backups
- Deploy and configure Windows 10/11 endpoints and cloud applications
- Document IT processes and maintain service desk ticketing systems
- Collaborate with vendors for hardware procurement and maintenance
- Support cybersecurity initiatives including patch management and endpoint protection
- Train employees on technology best practices and security protocols
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent technical degree
- Proficiency in Active Directory, GPO, and SCCM/MEM
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills with customer service focus
- Ability to prioritize tasks in high-pressure situations