Job Description
Immediate Opening for IT Support Specialist in Long Beach! Join our innovative team at TechFlow Solutions where your technical expertise will directly impact business success. We're seeking a passionate IT Support professional to resolve technical challenges, ensure system stability, and deliver exceptional user experiences. This urgent role requires immediate availability to support our growing client base in Southern California. If you thrive in fast-paced environments and possess a knack for problem-solving, apply today to become a cornerstone of our IT operations.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage Active Directory accounts, group policies, and user permissions
- Monitor network performance using tools like SolarWinds and Wireshark
- Document IT processes, incident tickets, and knowledge base articles
- Collaborate with cybersecurity team on vulnerability remediation
- Support cloud infrastructure including Azure and Office 365
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Strong knowledge of Active Directory, DNS, DHCP, and TCP/IP protocols
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Proficient in hardware troubleshooting and component-level repairs
- Excellent customer service skills with ability to explain technical concepts
- Ability to lift 30lbs and work flexible hours including weekends
- Valid California driver's license required for occasional on-site visits