Job Description
Join our dynamic team as an IT Support Specialist in Fort Worth, TX! We're urgently hiring to provide critical technical support to our growing client base. This is a high-impact role where you'll be the first point of contact for resolving technical issues, ensuring seamless operations, and delivering exceptional customer service. If you're a problem-solver with a passion for technology and a drive to make a difference, we want you on our team immediately!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network, system, and application problems with efficiency
- Manage Active Directory accounts, permissions, and user provisioning
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct security awareness training for end-users
Qualifications
- 3+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing systems (ServiceNow preferred)
- Excellent troubleshooting and customer service skills
- Ability to work under pressure with competing priorities