Job Description
Join our dynamic team immediately as an IT Support Specialist in Fort Worth! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is your chance to make an immediate impact in a fast-paced environment where your expertise will be valued.
At TechSolutions Inc., we empower businesses through cutting-edge technology. As our newest IT Support Specialist, you'll be the go-to problem-solver for hardware, software, and network issues, ensuring seamless operations for our clients. If you're passionate about technology and thrive in urgent situations, we want you on board today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud-based systems (Azure/O365)
- Deploy and maintain cybersecurity protocols including endpoint protection
- Provide remote and on-site technical support to 50+ users
- Document IT processes and maintain accurate asset inventories
- Collaborate with vendors for hardware/software procurement
- Train users on security best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Group Policy, and cloud services
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira) preferred
- Ability to lift 30lbs and travel between Fort Worth locations
- Excellent communication and customer service skills