Job Description
Join our dynamic team as an IT Support Specialist in Arlington, TX! We're urgently hiring to support our rapidly growing tech infrastructure. This role offers the opportunity to work with cutting-edge systems while providing critical support to users across the organization. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your technical expertise makes an immediate impact.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and troubleshoot Windows/macOS environments and Active Directory
- Deploy and maintain cloud solutions including Microsoft 365 and Azure
- Document IT processes and maintain accurate asset inventories
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement security protocols and ensure compliance with industry standards
- Train end-users on technology best practices and new systems
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows Server administration and virtualization (VMware/Hyper-V)
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Service Desk ticketing systems (e.g., Jira, ServiceNow)
- Excellent communication skills with ability to translate technical concepts
- Ability to work independently and prioritize urgent requests