Job Description
Join our fast-paced tech hub in downtown Los Angeles! We're urgently hiring an IT Support Specialist to join our dynamic team. This critical role requires immediate availability to support our 200+ employees with cutting-edge infrastructure. Enjoy competitive benefits, flexible scheduling, and growth opportunities in a collaborative environment. If you're passionate about technology and thrive in high-pressure situations, apply now!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud services (Azure/AWS)
- Deploy and maintain desktop/laptop imaging via SCCM
- Resolve escalated tickets within SLA timeframes
- Document SOPs and create technical knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Conduct quarterly security awareness training sessions
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11 and macOS administration
- Experience with ticketing systems (ServiceNow/Jira)
- Strong knowledge of VPN, VPN, and wireless networking
- Ability to lift 30lbs for equipment deployment
- Excellent problem-solving and communication skills
- Must be available for on-call rotations