Job Description
Join our dynamic IT team in the heart of Washington DC! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our government and corporate clients. This high-impact role requires immediate availability to troubleshoot complex systems, maintain security protocols, and ensure seamless operations in a fast-paced environment. If you thrive in mission-critical settings and possess a passion for cutting-edge technology, we want to hear from you!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Azure AD, and cloud-based SaaS applications
- Implement and maintain cybersecurity measures including endpoint protection
- Deploy and troubleshoot virtual environments (VMware/Hyper-V)
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on system migrations
- Monitor system health using monitoring tools like SolarWinds
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Microsoft 365 Certified: Modern Desktop Administrator
- Proficiency in PowerShell scripting and Windows Server administration
- Experience with ServiceNow or ITSM platforms
- Strong problem-solving skills with ability to prioritize critical incidents
- Excellent communication skills with ability to translate technical concepts
- Active Secret clearance or ability to obtain within 30 days