Job Description
Join our dynamic IT team in Houston and become the technical hero our organization needs! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance across our enterprise environment. This high-impact role offers immediate opportunities to troubleshoot complex systems, implement security protocols, and drive digital transformation initiatives. Enjoy competitive benefits, flexible work arrangements, and career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Manage Active Directory, Office 365, and cloud service integrations
- Implement cybersecurity best practices including endpoint protection and compliance
- Document IT processes and maintain accurate asset management records
- Collaborate with vendors for hardware procurement and service level agreements
- Support system migrations and disaster recovery planning
- Train employees on digital tools and security awareness protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network protocols and system diagnostics
- Experience with ServiceNow, Jira, or ITSM platforms
- Excellent communication skills and customer service orientation
- Bachelor's degree in IT or related field preferred