Job Description
Join our dynamic team in Louisville, KY as an IT Support Specialist! We're urgently seeking a tech-savvy professional to deliver exceptional technical support across our organization. This role offers immediate impact in a fast-paced environment where your problem-solving skills will shine. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with a forward-thinking company.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2/3 support for network infrastructure including VPN, firewalls, and cloud services
- Manage Active Directory, user accounts, and permission structures
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Support mobile device management (MDM) solutions
Qualifications
- 3+ years in IT support with hands-on troubleshooting experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of Azure/O365 administration
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call support