Job Description
Join our dynamic IT team as an urgent hire! We're seeking a skilled IT Support Specialist to provide exceptional technical assistance to our Atlanta-based clients. This high-impact role offers rapid career growth in a cutting-edge environment where your expertise will directly shape our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with Fortune 500 clients.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Diagnose and resolve complex system issues across Windows/macOS environments
- Implement security protocols and maintain compliance standards
- Manage user accounts, permissions, and Active Directory administration
- Document IT processes and create technical knowledge base articles
- Collaborate with cross-functional teams on system migrations and upgrades
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows Server administration and cloud technologies (AWS/Azure)
- CompTIA Security+ or equivalent certification required
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP)
- Strong scripting skills (PowerShell/Bash)
- Excellent communication and customer service abilities