Job Description
Join our innovative team as an IT Support Specialist in the heart of Silicon Valley! TechSolutions Inc. is urgently hiring a skilled professional to provide exceptional technical support to our dynamic workforce. This is a critical role requiring immediate availability to ensure seamless operations. You'll work with cutting-edge technologies while enjoying competitive compensation, comprehensive benefits, and opportunities for career growth in one of the world's most vibrant tech hubs.
Responsibilities
- Deliver prompt, high-quality technical support for hardware, software, and network issues across 500+ endpoints
- Proactively monitor and maintain IT infrastructure including cloud services, security protocols, and backup systems
- Collaborate with cross-functional teams to implement and optimize IT solutions
- Create and maintain comprehensive documentation for troubleshooting procedures and asset management
- Provide user training on new technologies and best practices for digital security
- Manage vendor relationships and coordinate third-party technical support services
- Lead critical incident response during system outages and security breaches
Qualifications
- 3+ years of hands-on IT support experience in fast-paced environments
- Expertise in Windows 10/11, macOS, and enterprise networking (TCP/IP, DNS, DHCP)
- Strong proficiency with cloud platforms (AWS/Azure) and SaaS applications
- CompTIA A+, Network+, or equivalent certifications required
- Experience with ITIL processes and service desk ticketing systems (ServiceNow preferred)
- Exceptional problem-solving abilities with meticulous attention to detail
- Ability to work independently and make critical decisions under pressure