Job Description
We're seeking a dynamic IT Support Engineer to join our rapidly expanding tech hub in San Francisco. This urgent opening requires a proactive problem-solver ready to deliver exceptional technical support to our innovative team. You'll be the backbone of our operations, ensuring seamless IT infrastructure while working with cutting-edge technologies in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, this is your moment to make an immediate impact.
Responsibilities
- Provide Tier 2-3 technical support for 500+ employees across hardware, software, and network systems
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain endpoint security solutions including EDR and MDM platforms
- Lead incident response and resolution for critical system outages
- Document IT processes and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health using tools like SolarWinds and ServiceNow
Qualifications
- 3+ years of enterprise-level IT support experience in Windows/macOS environments
- Expert knowledge of Active Directory, Group Policy, and SCCM
- Strong networking skills (TCP/IP, DNS, DHCP, VPN)
- Experience with cloud platforms (AWS/Azure) and SaaS applications
- ITIL Foundation certification preferred
- Excellent troubleshooting skills with hardware/software issues
- Ability to prioritize tasks in high-pressure situations
- BS in Computer Science or related field required