Job Description
Join our dynamic team as an IT Support Engineer in Las Vegas! We're urgently hiring to support our rapid growth and serve our expanding client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in Nevada's tech hub.
As a key member of our IT department, you'll be the frontline hero resolving technical challenges across diverse environments. We offer comprehensive training, cutting-edge tools, and a collaborative culture where your problem-solving skills directly impact business success. Ready to make your mark in Las Vegas' thriving tech scene?
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and network troubleshooting
- Deploy and maintain cloud infrastructure (Azure/O365) and endpoint security tools
- Create and maintain documentation for IT processes and SOPs
- Provide exceptional user training and technical guidance
- Collaborate with vendors for hardware/software procurement and support
- Implement cybersecurity best practices and compliance protocols
Qualifications
- 3+ years experience in IT support/help desk roles
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Windows 10/11, macOS, and cloud platforms
- Strong knowledge of Active Directory, DNS, and DHCP
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional on-call duties