Job Description
Join our innovative IT team at NexusTech Solutions in the heart of Manhattan! We're urgently seeking a passionate IT Support Specialist to provide critical technical assistance to our growing client base. This high-impact role offers immediate career growth opportunities in a dynamic environment where your expertise directly shapes our technological infrastructure. Enjoy competitive compensation, comprehensive benefits, and the chance to work with cutting-edge technologies in New York's thriving tech scene.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and configure new systems including cloud-based solutions
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Conduct system audits and implement security best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Microsoft Azure and Active Directory administration
- Strong troubleshooting skills for hardware/software issues
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service abilities
- Ability to work under pressure in fast-paced environments
- Relevant bachelor's degree in IT or related field preferred